FAQ

General

What is MYMY catering?

MYMY catering is your online catering service for every occasion. Our mission is to always find the best catering solution for you. True to the motto: My Catering My Way. We deliver high-quality catering at fair prices. In our online shop, you can select your favourite items from our menu and create your own individual buffet. Our trained customer service will be happy to advise you in all questions.

How does MYMY catering work?

Whether for a business event or for a private celebration, ordering catering has never been so easy! And this is how it works: You simply choose your favourite dishes from our menu and put together your individual buffet – we will take care of the rest. Up to 48 hours* before the event begins, you can change details such as the dining assortment and the number of people, add dishes and cutlery or even cancel the entire order – 100% free of charge.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

For which occasions can I order from MYMY catering?

For any and every occasion 😉 MYMY catering is your reliable partner for a stress-free event planning. Whether for a business event, a wedding, a private family celebration, a housewarming party, or just for fun: With us, your event becomes a culinary highlight.

What are the advantages of ordering from MYMY catering?

With MYMY catering the best catering is always close to you: We deliver high-quality catering for every occasion at a fair price throughout Germany. You simply choose your favourite dishes from our menu and book online – we take care of the rest. You would like to change the number of persons shortly before the event? Or you suddenly realise that you need more dishes after all? No problem! Our friendly customer service is at your side at all times and is happy to cater to your individual wishes and needs.

Is there a minimum order value?

MYMY catering is happy to deliver your catering from a minimum order value of €199.

What about allergens? Are there vegan/vegetarian options?

In our online shop you will find detailed photos and descriptions of the dishes. Additionally, we label the respective allergens.

MYMY catering also offers a selection of vegetarian and vegan dishes.

Do I have to clean the dishes before I give them back?

No, dish cleaning is already included in our service fee.

How does MYMY catering choose their partners?

Your satisfaction is our top priority. That's why we thoroughly check our local partners before we start working together. We only want to work with first-class chefs who meet our high quality standards and share our vision: High-quality catering at a fair price – nationwide service, but regional delivery.

How can I register for your newsletter?

We really appreciate that you want to stay up-to-date and subscribe to our newsletter. It's as easy as this: At the very bottom of our page you will find a field in which you can enter your e-mail address. You will then receive a link by e-mail. By clicking on it, you confirm your registration.

How can I unsubscribe from your newsletter?

It is a pity that you do not wish to receive our newsletter any longer for the time being. To unsubscribe, please open the newsletter and click on the unsubscribe link at the bottom of the e-mail.


Current information: Coronavirus

What steps are MYMY catering taking around the Coronavirus (COVID-19) outbreak?

Health and safety are our top priorities for all our customers and catering partners here at MYMY catering. We work hard to deliver the best possible experience to you, which is why we want to reassure you that we are closely monitoring the Coronavirus (COVID-19) outbreak.

MYMY catering is following the guidance released by the government and is working closely with our catering partners to stay up-to-date with and implement the advice, including advising against travel and self-isolation.

What steps are MYMY catering taking with catering partners around the Coronavirus outbreak?

We have made the following requirements clear with our catering partners:

  • If their staff are returning from holiday abroad: All employees returning from specified countries must go through self-quarantine.
  • If a member of their staff or a visitor is diagnosed with a case of COVID-19: They must notify MYMY catering immediately. As a precautionary action, we will suspend the partner caterer account as per official advice.
  • If our catering partner is unable to fulfil your order: we will look to find an alternative catering partner, where possible
  • If you want a specific statement on the Coronavirus from a catering partner: Please reach out to us and will contact our catering partner on your behalf.
What is MYMY catering staff approach with staff in our HQ?

MYMY catering has imposed working from home for the time being and has asked that staff do not travel to high-risk areas. If this is unavoidable, self-isolation and working from home for 14 days is mandatory on return if they have visited specified countries.

Can I cancel my order if my event is cancelled or my office is closed due to the Coronavirus?

We understand that you may need to cancel upcoming orders.

  • If you would like to cancel your order for any reason related to COVID-19, please note that our regular cancellation policy will be in effect, so you can cancel your order free of charge up to 48h* before your event. If your allocated catering partner has had contact with COVID-19, we will find an alternative catering partner for you.
  • For more information about our cancellation policy, please refer to our terms and conditions.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

How do I notify you of a catering partner I’m concerned about?

Please contact us immediately via our usual contact channels below.

  • Email: info@mymycatering.com
  • Phone: +49 30 4036730 42

Current information: Hygiene guidelines

Can I still pay my order at MYMY catering with cash?

Unfortunately, we no longer offer cash payments for new orders. If you have selected "cash payment" for your existing order, our customer service team will contact you before your event and arrange an alternative payment method for you (you can choose from the following options: advance payment, credit card or PayPal).

Does MYMY catering deliver contactless?

Yes, we deliver your catering contactless. Our partner caterers carry out the delivery as well as the buffet setup while maintaining a minimum distance of 1.5 m and wearing face masks and gloves. If possible, we make sure that there is a minimum distance of 1.5 m between each station or between each chafing dish. After your buffet is set up, our partner caterers will take pictures of the buffet (for internal quality assurance) and then say goodbye.

What can I do as an organiser or guest of an event to best comply with the current hygiene guidelines?

Hygiene regulations are currently changing frequently and vary from state to state. Please check the hygiene regulations of your state before your event to ensure that your event meets the current requirements.

We recommend every host and participant of an event to comply with the following measures:

1. Wash and/or disinfection your hands regularly

All participants of the event should wash and/or disinfect their hands regularly. As host, please provide disinfectant and disposable paper towels for your guests to use.

2. Wear face masks at the buffet

Please wear a face mask when walking to/from the buffet and when standing in line.

3. Keep a safe distance at the buffet

As the organizer of the event, please inform your guests that your buffet will only be accessed by a single person or, if there are several people, that a minimum distance of at least 1.5 m should be maintained to the next person.

4. Do not share food and drinks

Our food just tastes so good that you would love to share it with friends and seat neighbours. Due to the current situation, however, please avoid to share food and drink from individual plates and glasses with other guests.

5. Please stay away from the event if symptoms of illness occur

As the organiser, please ask your guests to stay away from your event if they or members of their household show relevant symptoms of illness.

6. Please refrain from hugs and handshaking

7. Please maintain the sneezing and coughing etiquette

If you have to cough or sneeze, turn away from other people and ideally cough/sneeze in a disposable tissue or alternatively into the crook of your arm.

Please find more information on infection protection on the German website of the Federal Centre for Health Education.

An overview of our hygiene instructions for downloading can be found here.


Order

How do I order?

Ordering catering has never been so easy: You simply choose your favourite dishes from our menu online and put together your individual buffet. Up to 48 hours* before the event begins, you can change details such as the choice of food and number of people, add crockery and cutlery or even cancel the entire order - 100% free of charge. If you have any questions, our friendly customer service will be happy to advise you.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

How do I change an order during the order process?

Desktop:

During the entire ordering process, you will find a summary of your food selection ("Your selection") on the right side of your screen. You can change this at any time. Simply click on the edit button next to starter/ main course/dessert and make your desired change.

Mobile:

During the entire ordering process, you can view your selection at any time. Simply click on "Show selection", make the desired change – done!

If you prefer to have a personal consultation, just call us and our friendly customer service will be happy to help you.

Can I make changes to my order even after I have made a booking?

Sure! Your satisfaction is our number one priority. That's why you can change your order flexibly up to 48 hours* before your event starts – 100% free of charge. That way you stay flexible, no matter what happens.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

Where do I make special requests (e.g. food allergies)?

We will gladly take your special wishes into account. You can either specify them in the penultimate order step (5. "Delivery details") or inform our customer service up to 48 hours* before your event starts.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

Can I also order dishes, cutlery and service staff for my event?

With our "Sorgenlos" package you can easily add crockery and cutlery to your order. We do not (yet) provide service staff, but our customer service will do its best to find the best solution for your wishes.

How far in advance should I book?

The basic rule is: The earlier you order, the better. This ensures that your desired date is guaranteed and our cooks can also plan your booking. Don't worry, you still remain flexible: Up to 48 hours* before your event begins, you can still change the details of your order (such as the choice of food or the number of people) and book extra crockery and cutlery.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)

What cancellation options do I have? Are there any cancellation fees?

With MYMY catering you stay flexible: Should you ever have to cancel your order, you can do so free of charge up to 48hrs* prior to your event. If you wish to cancel your oder, please contact our customer service. Please find further information in our Terms and Conditions.

*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary.)

How do I know that my order has been accepted?

You will receive a total of two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.

I have ordered but have not yet received a confirmation e-mail. What to do?

Please check your spam folder first. It is possible that our confirmation mail has accidentally landed there. If you still haven't heard from us three days after ordering, please contact our customer service.


Payment

How can I pay for my order?

At MYMY catering you have the possibility to pay your order either by credit card, PayPal or prepayment. If you choose to pay by prepayment, we ask you to transfer the money at least five days before your event starts. Business customers have the additional option to pay by invoice.

How can I redeem my voucher?

You can redeem your voucher code during the order process in the last step after you have chosen your payment method. The new payment amount will be shown directly and updated in the order overview after you have entered your code.

My payment could not be completed. What options do I have?

If your credit card payment is declined, we ask you to either try another credit card or choose an alternative payment method. Our customer service will be happy to help you, if you have further questions.

Is the payment on MYMY catering secure?

Of course! Your credit card details are absolutely safe with us. We work with the highest security standards to protect your data.

Do I get my money back if my order is cancelled?

If your catering has been cancelled by us, we will arrange for a refund of your paid amount within seven days.


Delivery

What happens after I have placed my order?

After your order at MYMY catering you will receive two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.

What are the delivery charges?

For each order we charge an additional service fee of 19,90€. This includes delivery and collection of our equipment – regardless of distance and order volume.

How large is the delivery area of MYMY catering?

MYMY catering is represented at around 220 locations in almost every corner of Germany.

How is the food delivered?

Food should not not only tickle the taste buds, it should appeal to the eyes as well. That is why we attach great importance to ensuring that your catering is delivered to you in an aesthetically pleasing way. Our finger food is delivered on fine porcelain and melamine plates. We deliver our hot food in chafing dishes under which there is fuel paste, so that the food stays hot for a longer period of time. The appropriate serving cutlery for taking out the food is included with every delivery.

My order was not delivered/ not delivered on time/ I received the wrong dishes.

We always do our best to deliver your catering on time. Nevertheless, it can happen that our drivers unexpectedly get into a traffic jam or similar. Please allow for half an hour of goodwill.

In urgent cases please contact our customer service, who will find an individual solution with you.

When will the supplied equipment be picked up again?

That's entirely up to you. We will be happy to pick up the heating containers as well as the crockery and cutlery at an appointment of your choice. Our driver will contact you directly upon delivery and arrange a collection date with you. If you are bound to a certain time, you can also leave us a message in the field "special wishes" when you order, e.g. if everything has to be picked up on the same day.

How do I give feedback after my order?

Thank you for taking the time to evaluate our service. We are very happy about your feedback, because it helps us to optimise our internal processes and to improve our services further. After completing your order, you will receive an e-mail from us in which we will check your satisfaction with MYMY. You can also review us on Google.


Dishes & Quality

How much catering is delivered per guest?

We know that the amount of catering you need depends on the type of event. For a business meeting you will probably need less catering than for a company anniversary or family celebration. That’s why you can choose from our predefined packages (Basic, Classic or Premium) or order "À la Carte".

Do you need help with the selection of your buffet? We are happy to help.

How many finger food items do I receive per package?

With our finger food menus each guest receives at least one piece of each variation.

How many finger food items should be planned per guest?

Well, this depends on whether you plan your finger food buffet as a starter or main course, as a snack or for dessert. If you want to offer your guests finger food as starters or snacks, we recommend a quantity of 4-5 pieces per guest. If you would like a finger food buffet for your main course, we recommend 5-7 portions per person. For dessert plan 2-3 pieces of the delicious appetisers for each guest.

Do you want your delicious finger food buffet to cover starters, main course and dessert? Then plan 11-15 variations for each guest.

What does catering "à la carte" mean? What is the difference to the other catering packages?

With our "À la Carte" packages, you are free to choose your dishes from the entire range of our menu and you are also able to determine the quantity of all dishes. With our buffet, finger food and roasted pig packages, the quantity is already predetermined. Depending on the package, however, you can choose from a bigger variety of dishes.

How long does the delivered food stay fresh?

Your catering is freshly prepared for your order and should ideally be consumed on the day of delivery.

Who checks the quality of the food?

At MYMY catering your satisfaction has priority. We want to offer you good quality at a fair price. That's why we only work with chefs who meet our quality standards – we thoroughly check them before every cooperation.


How safe is my data with MYMY catering?

MYMY catering is certified by Trusted Shops. This certificate confirms our identity and legality. Your security is important to us. Therefore your customer and order data will be transmitted SSL-encrypted. You can find more information in our privacy policy.

Where can I find the general terms and conditions?

Please find our general terms and conditions here.

Why does MYMY catering use cookies?

We use cookies to enhance your online experience on our website. Cookies enable our website and our services to remember your preferences so that you do not have to re-enter them each time you visit our website (e.g. personal data, font size, etc.) You can determine or influence the use of cookies yourself in your browser settings.


Customer service

How can I contact MYMY catering's customer service?

You have questions, would like a personal consultation or just want to get something off your chest? Our customer service is looking forward to your message or call - please give us some time to answer you when you mail us, though.

Telephone:

+49 30 4036730 42

Email:
info@mymycatering.com